Advice & Aftercare

Post-purchase support

Our customer focus doesn’t stop once you’re out the door. Following your purchase we are always happy to provide support. Our staff are experts in all things optical and are more than happy to provide advice on the maintenance and care of your spectacles. Feel free to contact us for the following services:

  • Re-adjusting Spectacles
  • Tightening Tiny Screws
  • Nose Pad Replacement
  • Tips Replacement
  • Minor Adjustments and Repairs
  • Consultation
  • Lighting Consultation
  • Advice for magnifiers

Most problems can be solved with a careful spectacle adjustment. Your spectacles will be adjusted to fit you when you collect them (unless you prefer otherwise). If they prove to be uncomfortable after this, please return for a re-adjustment. Some spectacle adjustments require additional expertise. If you continue to have difficulties, please telephone and request an ‘adjustment’ appointment with one of our experienced optometrists.

(These services may include a charge if you are not a patient or have not purchased your spectacles from us.)

Key repairs

If a more significant repair to your spectacles is needed this can be done quite cheaply. For example, the repair of sprung hinges and frames can easily be done with a soldering iron. Titanium frames are repairable, but at a higher cost compared to plastic frames. In most cases plastic frames will be replaced using specific spare parts. Please contact us for advice and we will always do what we can to help.

If your lenses are severely scratched then lens replacement may be the only option. If your glasses are beyond repair it might help to check the details of your household insurance as it will often cover spectacles.

Defective spectacles

In rare cases the lens coating or the frame may be faulty. If you feel the coating has come off or the frame is defective please contact us immediately.

Anti-reflective coatings are guaranteed for at least one year, sometimes two, depending on the brand. Should you have issues which you feel may be due to manufacturing defect, we will examine the spectacles and replace defective parts if this is the case.

Please note that we do not guarantee against accidental damage and ask that issues be brought to our attention as soon as possible – at least within one year for warranty claims (excepting antireflection coating issues). Regardless of reason for damage, we will try to find a resolution and to keep costs as low as possible for you.